Refund and Cancellation Policy

At MT Academy, we prioritize transparency and customer satisfaction. Please review our refund and cancellation policy below to understand your rights and obligations.

1. Refunds

1.1 Digital Products and Services
Due to the nature of digital products and services, such as courses, signals, and trading tools, refunds are generally not provided once the service has been accessed or delivered.
However, we may issue refunds under the following circumstances:

• If the service was not delivered as promised due to a technical issue on our side.
• If a refund request is made within 7 days of purchase and the product/service has not been accessed.

1.2 Subscription-Based Services
If you subscribe to any recurring service (e.g., membership plans), you can request a refund within the first 7 days of the initial subscription if you have not used the service.
Refunds for subsequent months will not be issued once the service has been used or accessed.

2. Cancellation

2.1 One-Time Purchases
You may cancel your order for any one-time purchase before accessing or downloading the product for a full refund. Once the product is accessed, cancellations are not eligible for refunds.

2.2 Subscription Services
Subscribers can cancel their membership at any time. Cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused portions of the subscription term. You will continue to have access to the service until the end of the paid period.

3. How to Request a Refund or Cancellation

To request a refund or cancel a subscription, please contact our support team at [email protected] with the following details:

• Your full name
• Email address used for the purchase
• The reason for your request

Our team will review your request and respond within 5 business days.

4. Exceptions

Please note that refunds may not be issued for the following:

• Services or products that have been fully accessed or used.
• Promotional or discounted items.

5. Changes to This Policy

MT Academy reserves the right to amend this refund and cancellation policy at any time. Any changes will be posted on this page, and users will be notified of significant updates.